Introduction to the Coaching Process

“The programme was very valuable. I am looking forward to using what I have learnt with other staff members who may need support.”

“What I will do differently is listen more and not be as quick to make a suggestion.”

“Thank you very much for teaching me how to coach but also having been coaching I’ve managed to make some steps in my professional life.”

“The course has helped me to see that sometimes you need to listen more and help someone to take ownership of their own issues and solutions.”

“The programme was very valuable and worthwhile for my future role. I fully enjoyed this practical course.”

“What I have learnt on the course will have an immediate effect with an issue I am currently dealing with.”

“The presenter was outstanding.”

“I have learnt to decide when coaching is appropriate and when mentoring is better.

“The presenter was very personable and patient.”

” I understand the difference between coaching and mentoring better. I will be able to help people in new effective ways.”

“I feel the training will help me tom progress up in my job.

“The presenter is excellent, knowledgeable, friendly and very helpful.”

“It has helped me further develop my skills in coaching. It has introduced a different way to help my staff help themselves develop.”

“I feel I can coach my staff rather than mentor them. It has been very valuable to refresh my coaching skills and questions.”

“The presenter was very helpful and approachable. It was very enjoyable. Thank you.”

“The programme has reminded me about the importance of making time for coaching and developing staff at all levels. It has rekindled my vision for developing and empowering people.”

“The presenter was excellent. I would really value engaging with him in more courses in the future.”

“I can put into action the work I did on the course.”

“The presenter was very considerate of the discussions taking place. The sessions were interactive and the presenter made everyone fell at ease. Thank you.”

“Thank you for a relaxed and informative course.”


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'Completing the Stepping up to Senior Leadership Programme has given me new insights and has helped me gain confidence in my current role. I was given time and advice on how to reflect and improve'.